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Rebooking & Cancellation Policy

If a tour booking is cancelled by yourself, or if any member of the group cancels, the following policies apply:
• Cancellation 0-4 business days prior to tour date – Non-refundable & non-transferable.
• Cancellation 5-10 business days prior to tour date – Non-refundable. Transfers to an alternative date of the same tour is available. Once a booking has been transferred, the booking will not be able to be transferred again, and is not eligible for a refund.
• Cancellation 11 or more business days prior to tour date – 75% Refundable (excluding credit card surcharge).
• QLD Government Lockdown Cancellations – Transfers to an alternative date of the same tour is available. Once a booking has been transferred, the booking will not be able to be transferred again, and is not eligible for a refund.

• Historic Australia must be advised of cancellation in writing by the person who booked the tour.
• Failure to attend the actual tour for any reason is deemed to be a cancellation. Refunds will not apply.
• PLEASE NOTE: COVID-19 is no longer an unforeseen circumstance and regular cancellation fees apply.
• All cancellations and transfer requests for bookings must adhere to our business hours and be notified by written communication via email to bookings@historicaustralia.com.au

If a tour is cancelled by Historic Australia, the following policies apply:
• Historic Australia reserves the right to cancel a tour without notice.
• Historic Australia tours are rarely cancelled and would only be cancelled due to unforeseen circumstances. These include, but are not limited to – sick staff member, staff unavailability, injury or unexpected dangerous weather conditions, an emergency/dangerous situation.
• Cancellation prior to the tours commencement or before 2/3 of the tour is complete due to unforeseen circumstances* (see above) – tour will be rescheduled & clients will be transferred to another tour of the same value as soon as possible.
• Historic Australia will contact clients promptly to make arrangements.

General Company Policy

• Each tour has its own particular Tour Rules, and by purchasing/ undertaking one of our tours, all clients agree to abide by those rules. Any person not abiding by the rules will not be permitted on the tour. No refund or transfer will be granted.
• Undertaking a Historic Australia Tour is at your own risk.
• Management reserves the right to refuse admission for any reason.
• Clients engaging in inappropriate behaviour will be removed and not be entitled to a refund.
• Once tours have commenced, clients will be unable to leave the tour group. Visitors must stay with the tour group at all times for their own safety
• All children/ teens under and including the age of 15 must be accompanied and supervised by an adult
• Historic Australia reserves the right to refuse entry to any child or person whom is deemed to be at risk from the material presented.
• Clients engaging in criminal offences such as stealing, deliberately damaging or vandalising sites will be removed and may face prosecution.
• Proof of age or other identification may be required upon request for clients claiming concessions.
• Historic Australia reserves the right to change a tour itinerary and/or Tour Guide(s) without notice.
• Historic Australia accepts no responsibility for lost or stolen property.
• Video cameras and recording devices of any sort are NOT permitted.
• All tours, stories, tales etc are the intellectual property of Jack Sim and Historic Australia and may not be recorded or reproduced in any form without written permission prior to the commencement of a tour.
• Knives, sharp implements, weapons, pens, pencils, permanent markers, glass bottles, cans, hot food, are strictly not permitted during a tour.
• Loitering at sites at the conclusion of tour is not permitted.

Please always:
• Respect the role/authority of the tour guides.
• Respect other client’s experience.
• Respect the historic sites visited.

Health & Safety Policy

Historic Australia strongly recommends that clients with the following medical conditions do not undertake a tour:

• Advanced Pregnancy
• Strained / injured muscles
• Recent surgery
• High blood pressure
• Asthma
• Previous heart attacks
• Weak bladders/bowels
• Difficulties with standing for long periods of time or walking distances
• Difficulties ascending and descending hills and stairs

COVID Safety Measures

All of our guides are trained in COVID-19 safety practices. To assist us in maintaining the safety of our guests and guides, we ask that all visitors comply with the following safety recommendations:

  • Do not attend if you are feeling unwell or presenting any symptoms of COVID-19. Anyone suspected of having symptoms will not be allowed on the tour.
  • Wash your hands prior to arriving
  • Utilise sanitation products provided by tour guide
  • Maintain social distancing at all times (before, during and after tours
  • Avoid touching surfaces
  • Cashless payments will be available for souvenirs
  • Once tours have commenced, visitors will be unable to leave the tour. For the safety of all customers, all customers must remain with the tour guide and the group at all times.

Contact Us

MON – FRI (9am – 3pm)

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